Refund Policy

The money-back guarantee

Your first order is covered by a money-back guarantee: 90 days for Ceylon Cinnamon, 30 days for Lymphatic Drainage Drops. If you are not satisfied for any reason within that window of the date your first order was placed, email us and we will refund the full price of that order, including shipping. You do not need to return anything, and we will not ask you to explain.

The guarantee covers one first order per household and per product. Refill orders are covered as described below.

Refill orders

We email you before every refill charge so you can skip or cancel first. If a refill is charged and you did not want it, email us within 30 days of the charge and we will refund it in full and cancel further refills if you wish. If the refill has already shipped, you may keep it — we do not ask for returns.

Damaged, wrong or missing items

If an order arrives damaged, incomplete or different from what you ordered, email us with your order number and, if possible, a photo. We will send a replacement or a refund, whichever you prefer, at no cost to you.

How to claim

Email support@oliveheart.co from the address on your account with the word "refund" in the subject line, or use the Contact page. Include your order number if you have it. We reply within 2 business days, and refunds are issued to your original payment method. Your bank usually shows the refund within 5–10 business days.

Cancelling refills

Cancelling is separate from refunds and always free: use your account page (link in any email) or email us. Cancelling stops future charges; it does not by itself refund a past order — ask us for that and we will handle both together.

Chargebacks

Please contact us before disputing a charge with your bank. We will refund a charge you did not want faster than a dispute can be processed, and it keeps your account in good standing.